USC Application – Clinic Manager

The Department of Family Medicine, housed within the Keck School of Medicine of USC, is looking for a dynamic, organized, self-motivated individual to join the Street Medicine Division. The Clinic Manager will be part of USC Street Medicine’s Enhanced Care Management initiative, addressing non-medical needs of unhoused patients through intensive coordination of health-related services. This position will oversee hiring, onboarding, operations and supervision of a team of caseworkers.

The Street Medicine program provides full-service primary care to the unsheltered homeless population. All care is delivered where patients reside including under bridges and on the streets of LA County. There is no fixed-site clinic as clinical delivery is done via walking rounds with a pick-up truck and backpacks. With the vision that all unsheltered homeless in LA County have access to healthcare, the team is poised for a year of growth in the realm of clinical delivery, education/ workforce development, research and advocacy.

The ECM Clinic Manager’s duties include but are not limited to:

• Directly or indirectly supervises all assigned subordinate staff, usually through supervisors. Recruits, screens, hires, orients and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines and/or terminates employees, as required.
• Directs and coordinates activities of patient care programs.
• Establishes and implements operational policies, objectives, and major plans for the department. Develops and implements administrative policies and procedures.
• Ensures adherence to policies and procedures, provides interpretation as needed.
• Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental policies and procedures, and conformance with established patient care standards.
• Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.
• Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.
• Oversees activities of quality assurance programs for patient care provided by unit.
• Participates in policy formation, long-range planning and policy-making for the department.
• Assesses staff educational needs and oversees the development of education programs. Promotes staff participation in educational opportunities and activities.
• Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with Department of Public Safety. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of

University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.

Minimum Education

Master’s degree

Combined experience/education as substitute for minimum education

Minimum Experience

5 years

Combined education/experience as substitute for minimum experience

Preferred Education

Master’s degree

Preferred Experience

7 years

Minimum Field of Expertise

: California Board of Registered Nursing issued nursing license (RN), Master’s in Public Health (MPH), or Masters in Healthcare Administration (MHA). Basic Cardiac Life Support (BCLS) certification. Supervisory level clinical and administrative experience. Expert level knowledge of patient care practice and clinical expertise. Working knowledge of regulatoryand accreditation agency requirements.

Preferred Field Of Expertise

Basic life Support (BLS) Certification

The annual base salary range for this position is $109,754.92- $120,000.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

Please include resume and cover letter.

Minimum Education: Master’s degree Combined experience/education as substitute for minimum education Minimum Experience: 5 years Combined education/experience as substitute for minimum experience Minimum Field of Expertise: California Board of Registered Nursing issued nursing license (RN), Master’s in Public Health (MPH), or Masters in Healthcare Administration (MHA). Basic Cardiac Life Support (BCLS) certification. Supervisory level clinical and administrative experience. Expert level knowledge of patient care practice and clinical expertise. Working knowledge of regulatory and accreditation agency requirements.