USC Application – Caseworker

University of Southern California

The Department of Family Medicine of the Keck School of Medicine of USC provides care for every member of the family, across generations and over lifetimes. We aim to enhance the quality of life for underserved and vulnerable patients while educating future generations of highly skilled, compassionate primary care specialists. Our goal is to combine education, patient advocacy, and evidence-based research to advance family medicine and geriatrics.

Our Department is seeking a Caseworker within the Street Medicine Division. This position will be part of Street Medicine’s Enhanced Care Management Program which will address the clinical and non-clinical needs of the highest-need patients through intensive coordination of health and health-related services.

The ECM Caseworker duties include but are not limited to:

  • Responsible for coordinating with those individuals and/or entities to ensure a seamless experience for the patient and non-duplication of services.
  • Engage eligible members.
  • Oversee the provision of ECM services and implementation of the care plans.
  • Offer services near the patient’s encampment, where they seek care or other locations of their choosing.
  • Accompany ECM patients to office visits, as needed, and in the most easily accessible setting.
  • Health promotion and self-management training.
  • Arrange transportation services.
  • Distribute health promotion materials.
  • Connect patients to other social services a nd supports they may need, including transportation.
  • Advocate on behalf of patients with health care professionals both internally within Street Medicine and externally at other organizations.
  • Use motivational interviewing, trauma-informed care, and harm-reduction approaches.
  • Coordinate with hospital staff on discharge plans.
  • Accompany patients to office visits, as needed and in line with MCP guidance.
  • Monitor medication and other treatment adherence.
  • Provide health promotion and self-management training.
  • Document all activities within Keck Cerner Electronic Medical Record.
  • Complete documentation required by the Managed Care plans, as needed.


Minimum Education


Bachelor’s degree


Minimum Experience


2 years


Minimum Field Of Expertise


Directly related experience in mental health. Demonstrated knowledge and skill necessary to provide appropriate care, interventions, and services to-related and cultural needs of individuals served. Knowledge of principles and practices of crisis intervention; interviewing techniques; psychosocial problems; principles, practices, and techniques of counseling and case management documentation process. Demonstrated ability to interact with people who are under physical and/or emotional stress. Ability to deal tactfully with others. Demonstrated interpersonal, critical thinking, and communication skills.

The hourly rate range for this position is $25.36-$30.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Please include resume and cover letter.

Minimum Education: Bachelor’s degree Minimum Experience: 2 years Minimum Field of Expertise: Directly related experience in mental health. Demonstrated knowledge and skill necessary to provide appropriate care, interventions and services to age related and cultural needs of individuals served. Knowledge of principles and practices of crisis intervention; interviewing techniques; psychosocial problems; principles, practices and techniques of counseling and case management documentation process. Demonstrated ability to interact with people who are under physical and/or emotional stress. Ability to deal tactfully with others. Demonstrated interpersonal, critical thinking and communication skills.

Job Details:

Company: University of Southern California

Job Type: Full Time

Job Location: Alhambra, CA

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