USAA Jobs – Claims Litigation Manager Senior



We are seeking a talented Senior level Claims Litigation Manager with casualty liability claims experience. This position has the option of working onsite or hybrid (as defined of at least three days in the office or based on business needs) or remote work situations. Preferred candidates are expected to live within a commutable distance of one of our offices in San Antonio, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, or Colorado Springs, CO.

USAA Values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused deliverables. The hybrid schedule is three days in the office and two days from home.


Responsible for managing complex litigation arising out of the auto or property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

The Opportunity

Identifies and manages existing and emerging risks that stem from business activities and the job role.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Follows written risk and compliance policies, standards, and procedures for business activities.

Manages complex litigation, to include BI or Property cases involving serious bodily injury or property damage, disputed damages with potential for excess exposure, cases with complex coverage issues, declaratory judgment actions and aggravated liability; PIP/MP cases containing severe or catastrophic injuries, serious questions of law, extra contractual exposure or other regulatory penalties to the association; Subrogation litigation involving analysis of legal recovery theories, affirmative defenses, and applicable laws and doctrines.

Works independently with minimal supervision; acts as a resource for colleagues with less experience.

Applies advanced knowledge of claims litigation processes.

Proactively manages litigation and acts as liaison with members, internal and external counsel.

Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.

Represents USAA at mediations, case conferences, and/or trials.

Reviews, audits, and approves legal fees and expenses.

Partners and/or directs law firm vendors to facilitate timely lawsuit resolution.

Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.

Synthesizes analyses, identifies root cause(s), and provides recommendations that influence litigation and business solutions.

Provides insight and guides management and counsel on issues.

Assists team members in reviewing, formulating, and documenting litigation plan and serves as a resource to team members on escalated issues of an unusual nature.

Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

May serve as assistant to the Director of Litigation Operations and assigned to work on special projects and develop/conduct training.

Will be prepared to assume responsibilities of the DLO, as needed, and demonstrate team leadership characteristics.

Ensures members receive high levels of service from themselves and law firm vendors.

Minimum Education

  • Bachelor’s degree OR 4 years of related experience in addition to the minimum years of experience required may be substituted in lieu of degree.

Minimum Experience

  • 6+ years of relevant work experience handling complex liability and complex first party claims or progressive experience in complex litigation
  • 2+ years customer contact experience
  • Claims adjusters license in assigned state or ability to obtain license within 3 months
  • Advanced knowledge of strong negotiation techniques and customer service skills
  • Excellent communication skills
  • Advanced knowledge of P&C policies and state laws
  • Advanced knowledge of regulatory compliance related to claims and claims litigation
  • Experience handling large losses auto, property or commercial
  • Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint

Preferred Education/Experience

  • Current license
  • Experience managing through trial
  • Extra contractual experience

Current Requirements Are As Follows

Work from home member contact employees must have access to minimum broadband internet connection standards as defined by CTDO.

  • This is not a mobile position and will require a desktop computer set up (provided) and hard-wired via an ethernet cord directly into your router (no Wi-Fi).
  • Bandwidth must have minimum capability of consistent speeds of 25 Mbps download and 5 Mbps upload.
  • Wireless and Satellite coverage is currently not approved.
  • Must be able to provide workspace at home that is safe, suitable for work, and provide a distraction free environment from background noises that may distract a member or internal USAA customer.
  • In some roles you will be expected to use a webcam for training, please be prepared every day to turn on the webcam USAA provides.


USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $72,900 – $131,400.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

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USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Details:

Company: USAA

Job Type: Full Time

Job Location: Allentown, NJ

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