USAA Insurance Jobs – Protective Security Officer- Intermediate



At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated

intermediate level

Protective Security Officer for our

San Antonio, TX

corporate facility to provide armed workforce security and safety by responding to and resolving issues pertaining to access control, accident and emergency response, medical response, workplace violence, active shooter events and other security issues. Under direct supervision, uses established procedures and guidelines to perform routine to moderately complex tasks and problem resolution. Performs all duties in alignment with USAA’s Security Officer Standards.

What You’ll Do

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Applies developing knowledge of policies, processes, and procedures; seeks guidance from team members to resolve complex issues and to identify appropriate issues for escalation.
  • Controls access to USAA property and delivery access at entry gates, turnstiles, and visitor lobbies. Provides information and direction to employees, visitors and contractors.
  • Provides armed response and resolution to critical incidents, such as, workplace violence, active shooter events, bomb threats and other security issues.
  • Patrols USAA properties to prevent trespassing, theft, vandalism, and criminal activities; enforces parking and traffic controls and composes incident reports.
  • Performs pedestrian and vehicle traffic direction and parking control as well as vehicular and walking patrols to protect USAA assets.
  • Works with and provides assistance to civil first responders to include federal, state and local law enforcement agencies and other emergency services providers.
  • Reviews shift blotter and documents for assigned shift, ensuring that key information is communicated to team members as appropriate.
  • Participates in quarterly training sessions to sustain competencies in alignment with USAA Security Officer Standards.
  • Maintains valid First Aid, CPR, and expandable baton certifications in accordance with USAA Security Officer Standards.
  • Maintains valid state security officer firearm license in compliance with state of employment requirements and in accordance with USAA Security Officer Standards.
  • Performs all other duties as assigned.

What You Have

  • High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.
  • 1 or more years of physical security, law enforcement, or military experience.
  • Experience working with Microsoft Office tools to include Word, Excel and PowerPoint.
  • Possess valid state driver’s license.
  • Job Offer contingent on passing a Fit for Duty evaluation.
  • Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and acquiring required state armed security license and/or certification for assigned post state, i.e., Texas security commission, Florida security D and G licenses, Arizona armed guard training within 6 months.

What Sets You Apart

  • Ability to work Friday/Saturday/Sunday 6 pm – 6:30 am. Holidays and occasional overtime may be required.
  • Prior physical security experience in a corporate environment.
  • Prior Law enforcement academy, advanced tactical experience or military specialty training
  • Experience with report writing, two-way radios, visitor management systems.
  • Demonstrated firearm proficiency.
  • Texas Armed Commissioned Security Officer certification
  • First Aid and CPR certification
  • Associates degree (or equivalent) in law enforcement, criminal justice or related field

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What We Offer


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,750- $65,640


Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on

Relocation assistance is


available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Details:

Company: USAA

Job Type: Full Time

Job Location: San Antonio, TX

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