USAA Bank Jobs – Claims Litigation Manager/Homeowners



Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We are seeking a talented Claims Litigation Manager with Homeowners claim handling experience. This position is required to work on a hybrid basis (as defined of at least three days in the office or based on business needs). Candidates are expected to live within a commutable distance of one of our claim’s offices located in either San Antonio, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, or Colorado Springs, CO. (Internal USAA applicants – if you are currently remote, you may remain remote)


Responsible for managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.

The Opportunity

What You’ll Do

Identify and manage existing and emerging risks that stem from business activities and the job role.

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Follow written risk and compliance policies, standards, and procedures for business activities.

Manage moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues.

Apply intermediate knowledge of claims litigation processes.

Proactively manage litigation and acts as liaison with members, internal and external counsel.

Clearly document litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.

Represent USAA at mediations, case conferences, and/or trials.

Review, audit, and approve legal fees and expenses.

Partner and/or direct law firm vendors to facilitate timely lawsuit resolution.

Hold law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.

Recognize and solve routine and intermediate issues arising out of legal case management.

Follow practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes.

Interact with membership, attorneys, and management to advise on moderately complex litigation.

Ensure members receive high levels of service from themselves and law firm vendors.

May act as an informal resource for team members.

What You Have

  • Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 4+ years’ work experience handling liability and first party claims or progressive experience in litigation.
  • 2+ years customer contact experience.
  • Claims adjusters license in assigned state or ability to obtain license within 3 months.
  • Demonstrated negotiation and customer service skills.
  • Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management.
  • Knowledge of P&C policies state laws.
  • Knowledge of regulatory compliance related to claims and claims litigation.
  • Experience handling large losses auto, property or commercial.
  • Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

What Sets You Apart

  • Non-Injury & Injury claim handling experience
  • 4+ years of Homeowner Section II liability experience
  • AIC designation
  • Current adjuster’s license
  • Experience managing through trial

What We Offer


: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

The salary range for this position is: $71,490 – $136,690.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.



At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on

Relocation assistance is


available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Details:

Company: USAA

Job Type: Full Time

Job Location: San Antonio, TX

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