Urban Outfitters
Brand Experience
- Customer Experience Management: drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions
- Influence: acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer
- Utilize in Store Technology: delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
LEADERSHIP + TEAM MANAGEMENT
- Lead by Example: actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
- Develop & Coach: facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability
- Invest in Talent:supports the Store Brand Leader in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
VISUAL + BUSINESS OPERATIONS
- Store Operations: supports the store management team by participating in daily opening/closing office procedures and other operational tasks
- Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
- Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
COMMUNICATION + RELATIONSHIPS
- Inclusion: contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
- Communication: stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team
- Insights & Feedback:provides insights related to the customer experience and communicates feedback to Visual Merchandising Manager and Store Brand Leader
- Mentorship: embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Qualifications
Skills
Preferred
Business Awareness:
Advanced
Customer Service:
Advanced
Behaviours
Preferred
Enthusiastic:
Shows intense and eager enjoyment and interest
Leader:
Inspires teammates to follow them
Team Player:
Works well as a member of a group
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Motivation
Preferred
Growth Opportunities:
Inspired to perform well by the chance to take on more responsibility
Self-Starter:
Inspired to perform without outside help
Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization
Experience
Required
2-3 years:
Customer Service
