Urban Outfitters
The Omni Specialist contributes to the customer experience by supporting omni service processes. Their role is to pick, pack, and ship online orders, customer pick-up orders, and transfer product back to the distribution center. The Omni Service Specialist will also support the Leadership team in overall store operations as needed.
Customer Experience
- Prioritization: strategically processes order queue and daily workload to prevent backlog, limit cancelations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders.
- Product Standards: maintains standards using proper packaging to exceed the customers product expectations.
- Store Technology: effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer.
BUSINESS OPERATIONS
- Productivity: oversees the omni process to ensure brand fill rate goals are maintained and the brand standard is followed.
- Organization: oversees organizational standards related to supplies, technology, workstations, order staging, and pick up areas.
- Product Transfers: facilitates the transfer of online product back to the distribution center.
- Awareness: adheres to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the store.
COMMUNICATION + RELATIONSHIPS
- Communication: shares relevant information with the leadership team regarding omni processes to ensure goals are met, standards are achieved, and tasks are completed.
- Insight + Feedback: collaborates with store leadership to share progress on results, while articulating support needs to maximize efficiency.
- Leads by Example: sets an efficient pace to establish and maintain omni-channel standards and fill rate goals.
Skills
- Builds relationships naturally, embraces individuality, and promotes diversity.
- Excellent time management, prioritization, and multi-tasking skills.
- Strong assessment and decision-making skills.
- Exhibits clear written and verbal communication skills.
Preferred Requirements
- Ability to work flexible hours to meet the needs of the store omni channel demand (including mornings and weekends).
- Proven track record in leading operational processes and achieving measurable results.
- Eagerness to learn and grow within the organization.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
