UPMC USA Careers – Consumer Service Concierge



Job Summary:

At UPMC, we’re all here for the same reason — to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.

Why Join UPMC?


In addition to the benefits you’d expect from an industry leader, you can expect

We don’t just take care of patients — we take care of our team, too. And we have the data to prove it.

  • AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers. And 2020 Corporate Equality Index.
  • A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.
  • Competitive pay and incentive program
  • Tuition reimbursement
  • Opportunities to grow in your career at UPMC
  • Opportunity to work from home after training – Training will be onsite in Pittsburgh, PA and could last up to a few months

UPMC has full-time opportunities available for their Consumer Service Concierge role. In this role, you will provide customer service to patients on their billing-related questions. This position is based at the Quantum One building in the South Side of Pittsburgh with the opportunity to work from home after a few months of training. Typical schedules are Monday through Friday during daylight hours.

If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today!


  • Answer multi-line telephone system, with a clear focus on patient satisfaction and first call resolution while reviewing and resolving patient-related billing and self-pay concerns.
  • Review and verify patient demographic, financial, and insurance information to ensure data integrity. Enters or updates information in the appropriate system(s) accurately, verifies and revises existing information on patients.
  • Identify and take action to address patient concerns by utilizing effective decision-making skills to know when to handle the call or to send the call to in-house escalation or management staff to meet the patient’s needs.
  • Research, resolve and respond to email, web, and telephone billing inquiries from patients and insurance carriers in accordance with departmental protocols.
  • Establish reasonable payment plans according to department policies; set up payment arrangement in the system and monitor payments for consistency and timeliness.
  • Counsel patients on various local, state and federal agencies, which may be available to assist with funding of health care.


  • High school graduate or equivalent.
  • One year general customer service experience.

Licensure, Certifications, And Clearances

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

At UPMC, we strive to ensure that diversity, inclusion, dignity, respect, and cultural awareness is at the core of everything we do. By fostering an environment where every member of our team has a voice, regardless of race, ethnicity, gender identity, sexual orientation, faith, age, or culture, we aim to emphasize a simple point: who you are is important, and who you are has a place at UPMC.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

Job Details:

Company: UPMC

Job Type: Full Time

Job Location: Pittsburgh, PA

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