UPMC Jobs USA – Patient Services Representative – Shea Medical Center




A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative displays strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.


  • Help patients navigate the healthcare system by providing clear and understandable instructions.
  • Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
  • Guide patients on how to use the self-arrival technology or check-in patient at the desk depending on patient preference.
  • Schedule or connect the patient to resources to schedule ancillary services at checkout.
  • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Assist patients in education on financial responsibility and connect them to advocacy resources as needed.
  • Obtain the signature of the patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
  • Promote the MyUPMC patient portal and assist patients in registration when applicable.
  • Collect copayments and any other applicable patient payments at the point of service.
  • Provide a warm greeting for all patients.
  • Register patients in Biometrics (fingerprint recognition) program and explain the benefits.
  • Confirm and/or update patient registration information at checkout.
  • Appropriately distribute / triage phone calls to other areas and/or clinical providers
  • Schedule follow-up appointments within the practice at checkout
  • Finalizes charge entry by selecting the appropriate visit code based on APC mapping tool.


  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer-based applications, other various office equipment, and proficient typing skills are preferred.
  • Two years of experience in a medical/billing/fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, And Clearances

  • Act 34
  • UPMC is an Equal Opportunity Employer/Disability/Veteran
  • Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

Job Details:

Company: UPMC

Job Type: Full Time

Job Location: Pittsburgh, PA

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