Jobs at USAA – Business Process Owner Senior – Bank



Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As business process owner, plans, directs, and coordinates activities for sophisticated processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate duplications, and control process performance vital to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision.

We are seeking a dedicated Business Process Owner Senior-Bank (Hybrid).

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.

The Opportunity

What You’ll Do

  • Identifies and leads existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities. Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).
  • Applies expert knowledge of the business and owns the alignment and development of business result processes and capabilities to materially change and improve business performance.
  • Serves as functional authority bringing different perspective to leverage multiple ways of thinking while developing end-user focused process solution
  • Handles the performance of processes by developing control limits, supervising key performance indicators, and advising team members of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
  • Runs business process risks by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs. Identifies business unit and business process risks across all activities.
  • Develops communication plans for customers and internal partners.
  • Ensures alignment between internal partners and customers across all business process projects and services using proactive communication and engagement strategies.
  • Applies reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and advise vital team members.

What You Have

  • Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
  • Experience in optimally applying quality management, process improvement, and problem-solving tools and methodologies.
  • Experience in implementing and sustaining change/improvements (change champion).
  • Hands on experience with Process Mapping and Modeling and crafting and validating process documentation.
  • Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
  • Demonstrated experience with Lean, Business Process Management, or similar methodology.
  • Demonstrated experience with applying various systems to collect and analyze data.
  • Knowledge of federal laws, rules, regulations, and applicable mentorship to include OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP.

What Sets You Apart

  • 3 or more years of experience working in deposits and/or money movement industry.
  • Demonstrated success facilitating across multiple areas (business, operations, technology, business partners) to drive critical change initiatives.
  • US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What We Offer


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520 – $165,340


Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on

Relocation assistance is


available for this position.


USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Details:

Company: USAA

Job Type: Full Time

Job Location: San Antonio, TX

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